Eyewear Services – Free Adjustments, Polishing & Care | Maison Mata
Maison Mata offers lifetime care for your eyewear in Bali: free adjustments, polishing, and repairs in all our boutiques.
Lifetime basic service
Lifetime basic service
All Maison Mata glasses come with free lifetime service:
Adjustments for perfect comfort
Frame polishing to restore shine
Basic repairs to keep your glasses in excellent condition
A small fee may apply for replacement parts (nose pads, screws, etc.).
Maintenance
Handling
Avoid exposing your glasses to high heat and keep them away from chemical products, as both can damage lenses and frames.
Rinsing
After wearing your glasses at the beach or pool, rinse them with clean water only, no soap or cleaning agents. Salt, chlorine, and chemicals can damage coatings and corrode metal parts.
Cleaning
Use only the microfiber cloth provided, especially for lenses. Avoid using your shirt or other fabrics, as they may cause scratches.
after-sales service for glasses
Maison Mata glasses are covered by a one-year warranty from the date of purchase, covering manufacturing defects as well as hardware issues such as hinges or screws.
after-sales service for lenses
If your prescription lenses show a treatment defect caused by a manufacturing issue within 2 years, you are entitled to a one-time free replacement.
If your prescription feels uncomfortable, even if the prescription came from another doctor, we will replace the lenses free of charge.
At Maison Mata, every optical pair must provide perfect comfort.
If you feel discomfort, let us know as soon as possible: if after 3 – 4 days there is no improvement, visit us again and we will adjust your lenses immediately.