FAQ
🛍️ Orders & Payments
How do I place an order?
Select your frame, choose the size and options, then add it to your cart.
You can checkout as a guest, but creating an account allows you to track your orders and manage your information more easily.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Is the payment secure?
Yes, all transactions are protected by SSL (Secure Socket Layer) encryption and are not stored.
🚚 Shipping
What are the delivery times?
Orders are shipped within 1–2 business days from our atelier in Canggu, Bali.
Delivery times vary depending on the destination:
Indonesia: 2–5 business days
International: 7–14 business days
What are the shipping fees?
Shipping is free worldwide.
Can I use a different delivery address from the billing address?
Yes, you can enter a different shipping address during checkout.
🔄 Returns & Refunds
Do you accept returns or exchanges?
We do not accept returns or exchanges.
Each pair of Maison Mata glasses is crafted with care. We invite you to double-check your order before completing your purchase.
What should I do if there is a manufacturing defect?
If you believe there is a defect, please contact us directly via WhatsApp or email.
🕶️ Products & Services
Do you offer prescription lenses?
Yes, prescription lenses are available in-store.
Do you offer repair services?
Yes, we offer complimentary repair services.
What is “frame care”?
This is a free service offered one year after purchase, including cleaning, polishing, and frame adjustment.
🛠️ Warranty
What is the warranty period?
Our products come with a one-year warranty from the date of purchase, covering manufacturing defects.
How do I make a warranty claim?
Contact our customer service team with your order details and a description of the issue.
Is the warranty renewed after a replacement?
No, the warranty starts from the original date of purchase.
🧾 Prescriptions & Lenses
Do you offer prescription lenses?
Yes, we offer prescription lenses in-store. These require precise measurements, which is why we currently only provide them in our boutiques.