Maison Mata Warranty

Sunglasses rectangle acetate polarized lenses fitted by opticians in Seminyak in Bali for bright sunny wear.

eyewear after-sales service

All Maison Mata glasses come with free lifetime service:

  • Adjustments for perfect comfort
  • Frame polishing to restore shine
  • Basic repairs to keep your glasses in excellent condition

A small fee may apply for replacement parts (nose pads, screws, etc.).

Hand-shaping acetate eyewear inside Maison Mata Canggu boutique, artisanal frame crafting process in Bali.

1-Year Warranty

Your Maison Mata glasses are covered by a 1-year warranty from the date of purchase, including:

✅ Manufacturing defects

✅ Hardware issues (hinges, screws)


Not covered:

❌ Accidental damage

❌ Scratches from daily wear

To claim your warranty, please contact us with your receipt and a photo of the product.

Rectangle acetate polarized sunglasses adjusted by optometrists in Canggu in Bali for everyday tropical comfort.

Sunglasses Policy

  • If your frame breaks within 6 months, you receive 50% off a new frame.
  • If your sun lenses show a treatment defect within one year, we will replace your standard lenses free of charge.
Multi-color tinted lenses engineered in-house by Maison Mata, wide spectrum of hues for creative eyewear design.

Prescription Lens Policy

  • If your prescription lenses show a treatment defect caused by a manufacturing issue within 2 years, you are entitled to a one-time free replacement.
  • If your prescription feels uncomfortable, even if the prescription came from another doctor, we will replace the lenses free of charge.


At Maison Mata, every optical pair must provide perfect comfort.

Tinted optical lenses developed internally at Maison Mata, crafted in multiple shade intensities for eyewear customization.

If you feel discomfort, let us know as soon as possible: if after 3 – 4 days there is no improvement, visit us again and we will adjust your lenses immediately.


⚠️ Note: damage caused by chemicals, heat, or misuse is not covered.

Gradient optical lenses featured at Maison Mata Bali, subtle tint ideal for comfort and eye protection.

Scratches Policy

Scratched lenses (sunglasses or prescription) are not covered.

For proper maintenance, please refer to our Product Care Guidelines.