Shipping from Bali
We ship from our workshop in Bali to the destinations we serve in Indonesia and internationally.
Customs procedures may delay delivery. For a specific request, contact us directly.
Destinations and shipping costs
Shipping charges apply. Glasses, accessories and contact lenses can be sent to the same destinations we serve in Indonesia and internationally.
Preparation and delivery
Allow 1 to 2 working days for preparation, then around 2 to 5 working days in transit within Indonesia or 7 to 14 working days internationally. These times are estimates and exclude production.
Handmade and personalised frames take around 15 days to make. For a Tailor-Made design, allow around 30 days for design and production. Shipping time is additional.
Delivery to your hotel or villa in Bali
We can deliver to your hotel or villa in Bali. Send us the address by WhatsApp or email to arrange shipping.
A question about your delivery?
For tracking, an address change or a delivery problem, contact us on WhatsApp or at hello@maisonmata.com with your order number. We will look at the options for your situation.
For servicing, warranty support or an exchange from outside Indonesia, shipping costs are charged separately, subject to your applicable legal rights.
