Terms & Conditions

Last updated: 23/04/2025

1. Purpose

These terms and conditions govern the sale of products offered by Maison Mata on www.maisonmata.com and in our physical stores.

2. Products

Each product is described as accurately as possible. As our handmade frames are unique, slight variations may occur.

3. Prices

Prices are displayed in IDR or EUR depending on your location, including all applicable taxes. Maison Mata reserves the right to modify prices at any time.

4. Orders

Placing an order implies full acceptance of these terms. A confirmation email will be sent once your order is placed.

5. Payment

Payment is made online via credit card or PayPal, or in-store via accepted local methods. All transactions are secure.

6. Shipping

Orders are shipped within the timeframes shown at checkout. Maison Mata is not liable for delivery delays caused by external factors.

7. Returns

We do not accept returns or exchanges, except in the case of proven manufacturing defects (see our Warranty Policy).

8. Warranty

All frames are covered by a 1-year manufacturing warranty. See our dedicated warranty page for details.

9. Data Protection

We are committed to protecting your personal information. See our Privacy Policy.

10. Governing Law

These terms are governed by Indonesian law. Any disputes will fall under the jurisdiction of the courts in Bali.