Terms & Conditions
Last updated: 23/04/2025
1. Purpose
These terms and conditions govern the sale of products offered by Maison Mata on www.maisonmata.com and in our physical stores.
2. Products
Each product is described as accurately as possible. As our handmade frames are unique, slight variations may occur.
3. Prices
Prices are displayed in IDR or EUR depending on your location, including all applicable taxes. Maison Mata reserves the right to modify prices at any time.
4. Orders
Placing an order implies full acceptance of these terms. A confirmation email will be sent once your order is placed.
5. Payment
Payment is made online via credit card or PayPal, or in-store via accepted local methods. All transactions are secure.
6. Shipping
Orders are shipped within the timeframes shown at checkout. Maison Mata is not liable for delivery delays caused by external factors.
7. Returns
We do not accept returns or exchanges, except in the case of proven manufacturing defects (see our Warranty Policy).
8. Warranty
All frames are covered by a 1-year manufacturing warranty. See our dedicated warranty page for details.
9. Data Protection
We are committed to protecting your personal information. See our Privacy Policy.
10. Governing Law
These terms are governed by Indonesian law. Any disputes will fall under the jurisdiction of the courts in Bali.