Terms & Conditions

Last updated: October 22, 2026

About these terms

These terms explain how to use the Maison Mata website and order from our online store. “We”, “us” and “our” refer to PT MAISON MATA GROUP, trading as Maison Mata. Our store is hosted on Shopify; purchases are made with PT MAISON MATA GROUP.

Please read these terms together with our Returns and exchanges policy, Shipping policy and Privacy policy.

Nothing in these terms limits rights or remedies that applicable law gives you, including rights relating to defective goods, non-conformity, cancellation or delivery problems.

Company details

PT MAISON MATA GROUP
Business Registration Number (NIB): 0220408832355
Jalan Pura Batu Mejan 32, Canggu, Kel. Canggu, Kec. Kuta Utara, Kab. Badung, Prov. Bali, Indonesia.

Your details and account

Please provide accurate contact, billing and delivery details when you order, and keep your account login details private. Contact us if you notice an error in your order details or suspect unauthorised use of your account.

You must have the legal capacity to enter into a purchase contract. Do not use the website for fraud, impersonation, unlawful activity or to interfere with its operation.

Products and custom orders

Maison Mata offers sunglasses, optical frames, lenses and eyewear accessories. The product page and your order details describe the item and options you select.

Screen settings and lighting can affect how colours appear. Handcrafted materials and finishes may also vary slightly. This does not affect your rights if a product does not match its description or your agreed order.

For Handmade, custom-made and Tailor-Made eyewear, production time is separate from preparation and shipping time. See our Shipping policy for the current estimates.

Orders and changes

Placing an order is an offer to purchase. Your order is accepted when Maison Mata confirms it by email and your payment has been successfully processed.

Check your selected model, colour, size and lens options before placing an order. If you need to change or cancel an order, contact us with your order number. We’ll check its status and explain what can be changed, including any rights that apply by law.

We assess problems with products or orders before confirming a repair, replacement or refund, as explained in our Returns and exchanges policy.

Prices and payment

Our displayed product prices include the taxes applied to the sale by Maison Mata. Shipping is charged separately. This does not mean that any duties or import taxes charged by the destination country are included; their treatment depends on the destination and shipping arrangement. Contact us before ordering if you need clarification. Online payments are processed through Xendit or PayPal. We do not offer instalment payments or tax-free shopping.

The price and charges applicable to your purchase are those agreed for your order. Changes to prices listed on the website do not change an existing order.

Shipping

We ship from Bali to the destinations we serve in Indonesia and internationally. Allow 1–2 business days for preparation, followed by around 2–5 days in transit within Indonesia or 7–14 days internationally. Production time is additional; these are estimates.

Contact us with your order number for tracking, an address change, a damaged parcel or another delivery problem. Our Shipping policy gives further details.

Warranty and care

Our commercial warranty and lifetime care cover different things. Warranty cover depends on the product and, for prescription lenses, the laboratory. A replacement under warranty does not restart the warranty period: the original purchase date remains the reference.

Lifetime care for Maison Mata glasses includes adjustments, screw and nose-pad replacement, and acetate polishing. This does not mean that every repair or replacement is free.

For a possible manufacturing defect, contact us with your order details and clear photos. We assess the issue before confirming a repair, replacement or refund. Damage alone does not establish a manufacturing defect. See our Returns and exchanges policy.

For service, warranty claims or exchanges outside Indonesia, shipping costs are charged separately, subject to your applicable statutory rights.

Optical information

For questions about your prescription or lens options, speak with our opticians. Information on the website does not replace an individual assessment of your vision or eye health.

Website content and third-party services

Our designs, photographs, text, logos and other website content are protected by applicable intellectual property rights. Please contact us before using Maison Mata content commercially.

The website may link to services or websites run by other providers. Their own terms and privacy information may apply when you use those services. This does not remove any responsibility that applicable law places on Maison Mata.

Personal information

Our Privacy policy explains how personal information is used. We maintain optical customer records in Notion and Shopify and share the details needed to prepare your lenses with the relevant laboratory. We do not use prescriptions or eye-examination information for marketing. Our Privacy policy explains this processing and your rights.

Questions and complaints

Email hello@maisonmata.com or contact us on WhatsApp at +62 812 3866 0613 with your order details and a description of the issue. We’ll assess it and explain the available solution.

Applicable law and consumer rights

These terms are governed by Indonesian law. This does not exclude mandatory consumer protections that apply where you live, or restrict your right to bring a complaint or claim before a competent authority or court.

If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Nothing in these terms excludes a responsibility or liability that cannot lawfully be excluded.

Updates to these terms

We may update these terms for future use of the website and future orders. Updates do not remove rights relating to an existing purchase.