Техническое обслуживание
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Обращение
Avoid exposing your glasses to high heat and keep them away from chemical products, as both can damage линзы and оправы.
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Ополаскивание
After wearing your glasses at the beach or pool, rinse them with clean water only, no soap or cleaning agents. Salt, chlorine, and chemicals can damage coatings and corrode металл parts.
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Чистка
Use only the microfiber cloth provided, especially for линзы. Avoid using your shirt or other fabrics, as they may cause scratches.
послепродажное обслуживание очков
Maison Mata очки are covered by a one-year warranty from the date of purchase, covering manufacturing defects as well as hardware issues such as hinges or screws.
after-sales service for линзы
- If your prescription линзы show a treatment defect caused by a manufacturing issue within 2 years, you are entitled to a one-time free replacement.
- If your prescription feels uncomfortable, even if the prescription came from another doctor, we will replace the линзы free of charge.
At Maison Mata, every optical pair must provide perfect comfort.
If you feel discomfort, let us know as soon as possible: if after 3 – 4 days there is no improvement, visit us again and we will adjust your линзы immediately.
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