All Maison Mata glasses come with free lifetime service:

  • Adjustments for perfect comfort
  • Frame polishing to restore shine
  • Basic repairs to keep your glasses in excellent condition

A small fee may apply for replacement parts (nose pads, screws, etc.).

  • Ilustrasi penjagaan bingkai asetat dan cermin mata hitam polarized, tip pembersihan daripada juruoptik di Canggu, Bali.

    Handling

    Avoid exposing your glasses to high heat and keep them away from chemical products, as both can damage lenses and frames.

  • Ilustrasi penjagaan cermin mata, membersihkan kanta antisilau dan melindungi asetat, seperti yang disarankan juruoptik Maison Mata

    Rinsing

    After wearing your glasses at the beach or pool, rinse them with clean water only, no soap or cleaning agents. Salt, chlorine, and chemicals can damage coatings and corrode metal parts.

  • Panduan bergambar membersihkan kanta cermin mata tanpa calar, rutin harian yang disarankan Maison Mata

    Cleaning

    Use only the microfiber cloth provided, especially for lenses. Avoid using your shirt or other fabrics, as they may cause scratches.

Cermin mata hitam segi empat tepat asetat Maison Mata dengan kanta terpolarisasi, dilaraskan oleh juruoptik kami di Seminyak, Bali

after-sales service for glasses

Maison Mata glasses are covered by a one-year warranty from the date of purchase, covering manufacturing defects as well as hardware issues such as hinges or screws.

Kanta berwarna dalam pelbagai warna yang dibangunkan sendiri oleh Maison Mata, rangkaian warna yang luas untuk reka bentuk cermin mata kreatif.

after-sales service for lenses

  • If your prescription lenses show a treatment defect caused by a manufacturing issue within 2 years, you are entitled to a one-time free replacement.
  • If your prescription feels uncomfortable, even if the prescription came from another doctor, we will replace the lenses free of charge.


At Maison Mata, every optical pair must provide perfect comfort.

Kanta optik berwarna yang dibangunkan secara dalaman oleh Maison Mata, dihasilkan dalam pelbagai tahap kepekatan warna untuk cermin mata yang disesuaikan.

If you feel discomfort, let us know as soon as possible: if after 3 – 4 days there is no improvement, visit us again and we will adjust your lenses immediately.

Not in Bali? Send us your glasses

Our lifetime service also works by post. Wherever you are, our artisans in Canggu will bring your frame back to life, and we cover the return shipping.

STEP 1

Message us

Send a photo of your frame on WhatsApp. Our team tells you what can be done, what it will cost if anything, and shares the workshop address.

STEP 2

Post your frame

Pack it in its case and send it to our Canggu workshop. Outbound shipping is at your expense, and we recommend a tracked service.

STEP 3

We ship it back

5 to 7 working days in the workshop, then your frame travels back to you. Return shipping is on us.

Included, free of charge

Adjustment · Polishing · Deep cleaning · Screw and hinge check · Return shipping

On quotation

Replacement parts (nose pads, screws, temples) · Lens replacement · Repairs beyond normal wear

Start on WhatsApp

Available for every Maison Mata frame, whenever and wherever you bought it.

MAISON MATA · BALI & LOMBOK

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