Maintenance
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Handling
Avoid exposing your glasses to high heat and keep them away from chemical products, as both can damage lenses and frames.
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Rinsing
After wearing your glasses at the beach or pool, rinse them with clean water only, no soap or cleaning agents. Salt, chlorine, and chemicals can damage coatings and corrode metal parts.
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Cleaning
Use only the microfiber cloth provided, especially for lenses. Avoid using your shirt or other fabrics, as they may cause scratches.
after-sales service for glasses
Maison Mata glasses are covered by a one-year warranty from the date of purchase, covering manufacturing defects as well as hardware issues such as hinges or screws.
after-sales service for lenses
- If your prescription lenses show a treatment defect caused by a manufacturing issue within 2 years, you are entitled to a one-time free replacement.
- If your prescription feels uncomfortable, even if the prescription came from another doctor, we will replace the lenses free of charge.
At Maison Mata, every optical pair must provide perfect comfort.
If you feel discomfort, let us know as soon as possible: if after 3 – 4 days there is no improvement, visit us again and we will adjust your lenses immediately.
Not in Bali? Send us your glasses
Our lifetime service also works by post. Wherever you are, our artisans in Canggu will bring your frame back to life, and we cover the return shipping.
STEP 1
Message us
Send a photo of your frame on WhatsApp. Our team tells you what can be done, what it will cost if anything, and shares the workshop address.
STEP 2
Post your frame
Pack it in its case and send it to our Canggu workshop. Outbound shipping is at your expense, and we recommend a tracked service.
STEP 3
We ship it back
5 to 7 working days in the workshop, then your frame travels back to you. Return shipping is on us.
Included, free of charge
Adjustment · Polishing · Deep cleaning · Screw and hinge check · Return shipping
On quotation
Replacement parts (nose pads, screws, temples) · Lens replacement · Repairs beyond normal wear
Available for every Maison Mata frame, whenever and wherever you bought it.
Book an appointment in our boutiques below
Find Your Pair
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Virtual Try-On
Komodo Rise Olive
Regular price Rp 1.700.000,00Regular priceUnit price per -
Virtual Try-On
Sumba Hills Black Sun
Regular price Rp 1.700.000,00Regular priceUnit price per -
Virtual Try-On
Cove Onyx Night
Regular price Rp 1.700.000,00Regular priceUnit price per -
Virtual Try-On
Bali Blue Olive
Regular price Rp 1.700.000,00Regular priceUnit price per
