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Operations and Store Standards

The bar

  • Seminyak

  • Canggu

Un bar central qui intègre l’espace informatique, les moyens de paiement, une machine à café pour offrir un café aux clients, et si possible l’atelier.
Le bar est pensé pour que les clients assis puissent observer le spectacle manuel qui s’y déroule.

Quiet Area

  • Canggu

  • Sanur

  • Seminyak

  • Uluwatu

A quieter space where clients can sit comfortably, without being directly in front of the sales staff.

Main Floor Area

  • Canggu

  • Sanur

  • Seminyak

  • Ubud

The rest of the space is dedicated to displaying eyewear and accessories, designed to highlight the products and create a smooth customer journey.

Signage and decoration must follow the brand’s visual guidelines.

Product Display

We arrange products in a way that tells small visual stories.

We use different display styles and ensure that items placed near each other are staged in a way that makes each one stand out individually.

Customer Service

Customer satisfaction is at the heart of Maison Mata. Franchisees must provide an impeccable level of service, including:

  • A personalized approach that takes each client’s specific needs into account

  • Staff trained in optical advice if the location offers prescription services

  • Quality after-sales service, including free adjustments or minor repairs when needed

Customer Feedback

Pricing Policy

Retail prices are set and approved by the franchisor to ensure consistency across the network.

Prices may be increased outside Indonesia to compensate for higher rents and labor costs.

Inventory Management

Optimal stock management is essential to ensure product availability:

Orders for frames, accessories, and cases must be placed exclusively with the franchisor

  • Orders for lenses or contact lenses must go through approved suppliers or distributors

  • Inventory must be updated regularly and shared with the franchisor to ensure efficient restocking

Reporting et performances

Franchisees are required to provide regular reports on sales, performance, and customer feedback.

These insights help identify areas for improvement and refine commercial strategies accordingly.

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